Pollokshields Burgh Hall Trust

Terms and Conditions of booking – updated January 2020

Thank you for choosing Pollokshields Burgh Hall Trust as your venue. We have considerable experience of hosting weddings and other events in this historic Grade A listed building and our team would be happy to guide you on how to use the space in order for you to have a perfect event here. As a community Trust it is our responsibility to make sure that the building is treated with care and respect in order for future generations of our community to enjoy. It is also our responsibility to ensure that Health & Safety and Fire Regulations are strictly adhered to. Please take some time to read over these conditions of let to understand what is expected of you and your guests. As soon as your booking is confirmed we will assume that you are happy with the conditions of let and agree to be bound by them.

1. Booking process

1. The office deals with bookings, invoicing, timing queries and final instructions for the events in respect of the contents of the terms and conditions. Should you require specific event advice in the run up to your event, then we can advise you of an event specialist who has coordinated events at the Hall before. You will be provided with a general information sheet at the time of booking which provides all the information you need for running your own event.

2. The Trust reserves the right not to accept a booking and is not required to give an explanation. The Trust will not cancel a booking unless exceptional circumstances prevail, and then every attempt will be made to give reasonable notice. Deposits are considered non-refundable.

3. All bookings must be paid in full prior to the date of the let/function. For weddings the final invoice will be sent around six weeks before the date to be paid in full 4 weeks before. For other lets/ events the invoice will be sent out prior to the date with sufficient time for payment.

4. No let/function can be booked by anyone under the age of 18.

5. Arrangement for wedding payments
On reserving a date for your wedding a booking process will follow and a booking invoice for £600 will be issued. A second invoice will be payable at the mid-point between booking and your event. This will be for half the remainder of the cost of your hire. Your final invoice will be sent out around six weeks before your date, once we have received your event checklist details which we will have requested at the eight week stage. Final wedding invoices should be settled four weeks prior to the event. Please note that a booking invoice will be non-refundable out with exceptional circumstances on which we have the final say.

For other let/events, invoices for booking deposits and final balances will be sent out at our discretion. These invoices will always be dispatched with sufficient time to enable the final invoice to be paid prior to the let/event taking place.

Finally, our office team may contact you after your event to ask for feedback. We would be grateful if you could provide this for us as it enables us to reflect on what we are doing and look for ways to improve.

Note. While we do not insist you take out insurance for your event we strongly recommend that you do. Policies are available from many companies for as little as £52. Please consult someone regulated by Financial Services Authority.

2. Catering.

For weddings, the Trust has an approved list of suppliers whose regulatory information we have checked, and verify on an ongoing basis. By this we mean food hygiene training, risk assessments, public liability insurance from £5m, an EHO pass certificate for the location food was prepared as well as ensuring the business is registered.

Please note: The Trust is happy for occasional caterers to be used as we appreciate that clients can have certain requirements which may not be available on our approved list. To this end we would recommend Bombay Blues, Ranjit’s Kitchen and Bespoke. However, we are required to add an additional £400 charge for using these caterers as we would need to check and approve all their regulatory information for your event.

3. Parties & Other Events - Regrettably we cannot do this for all other events/parties as we simply do not have time and seek to keep costs for community hires to a minimum. We reserve the right to refuse consent for any occasional caterer if we feel there is any risk to the building. Accordingly, if you are hiring in a caterer for your event it is YOUR responsibility to check this regulatory information for the safety and enjoyment of your guests. If you are in any doubt at all about what is required regarding food standards and the catering for your event, then please don’t hesitate to contact your local authority for advice. We strongly advise that you particularly check the insurance element and that your caterer is covered for damage to locations at which they might conduct their business as if our kitchen and/or equipment is damaged in any way then we will pursue this. Information about what to ask caterers can also be obtained from the office. The Trust has commissioned a briefing note on this from a food standards professional. Please do not give an occasional caterer any money until you have checked they meet legal standards.

2. The Hall has a list of approved caterers we work with to ensure weddings run smoothly as well as minimal damage and wear and tear to the building. A list will be provided when the building is booked. Only in exceptional circumstances will permission be given to use another caterer for a wedding function. This is due to the time involved in checking the business’ regulatory paper-work etc. and advising new caterers on all our terms and conditions. We reserve the right to make a one off £400 charge for this additional work which will be added to your invoice. Our usual caterers know that they must tidy and clean our kitchen and the premises must be left as found after any let.

3. Clients are requested to ensure that their caterers/service providers do not leave their vans/cars parked directly in front of the venue during a function. This can prove problematic if photographs are being taken, as well as for disabled access. The officer on duty can provide advice.

3. Bar

The Hall has a contractual arrangement with a company to provide bar services to our clients and this is the only bar permitted on site. Champagne/fizz/beer can be supplied by the client for the reception only, so long as an arrangement is in place with the bar for service, glass provision, and bottle disposal. The client must discuss charges for this directly with the bar. Only a reasonable amount of fizz can be supplied for the reception. By reasonable we mean 2 bottles of beer per person and 2 glasses of sparkling wine. It is expected that all other drinks will be purchased through our bar during the event. When the whole building is hired it is not permitted to run the bar downstairs. It is a health and safety concern for glasses etc. to be carried up the narrow stairway. All reception bottles must be disposed of before 10pm by arrangement with the bar. We are very considerate of our residential neighbours and we have concluded after careful consideration that only an in-house service can dispose of empty glass bottles responsibly and with minimum noise and disruption after this time. Last orders are at 11.30pm and the bar will close at 11.45pm. Finally, please note that your entertainment (band/DJ etc.) must cease at least 1 hour before the end of your function let and we ask for your co-operation in this.

4. Decorations

1. Decorations are permitted in the halls except in the bar and no attachments are to be made to the wood paneling throughout. If you wish to decorate any room in the Hall, please use the hooks on the walls already provided or use white tac. Only artificial candles will be allowed in the Hall. Only biodegradable confetti will be allowed and only outside the Hall. Confetti cannons or table confetti are not permitted on site. If other confetti are used or decorative debris and flowers require to be cleared away and recycled a charge of £25 may be made for this.

2. Should any persons attending the Hall to undertake decoration during the let require to use ladders it is clear that they are used at their own risk. Clients should ensure that all contractors booked by them have insurance for such purposes and meet general health and safety requirements. It is your responsibility to ensure decorations are installed and taken down within the time of your letting time period. Duty Officers will refuse to give ladders to persons who have consumed alcohol even if they have signed a waiver to say that they use ladders at own risk. If clients have made an arrangement with their caterer for decoration removal this must be intimated to the Hall in the event checklist sent to the client 8 weeks before the wedding. If clients have made an arrangement with a company to remove lights etc. this must be done on the night.

5. Clear up and pick up arrangements

1. Regarding clearing the Hall, sometimes decorations are carried out over several hours, yet there is routinely only one hour at the end of the let to clear the Hall, take down floral decorations etc. and ensure everyone is exited safely with all their belongings. We need to be clear about who is responsible for this work as events vary but charges do not. If you wish any items to be kept for collection this must be indicated to the office in advance in your event checklist so that you can be accommodated. In addition, your caterer will require to agree a time in advance for the collection of any cater hire not removed on the night which will require to be uplifted the following day. Again this should be by arrangement with the office, and we expect all items to be removed from our premises within 72 hours to suit hall opening times, but ideally on the night. If you do not make an arrangement in advance with your caterer etc. to leave the Hall as you found it, then we reserve the right to levy a charge by invoice after the event for doing your clearing, as well as dealing with any repairs for damage. Also, if you are providing floral arrangements in jars then these must be separated at the end of the night for disposal to the appropriate GCC collection bins. The Hall reserves the right not to allow any excessive decorations or equipment into the venue if it feels that this will impede our ability to clear the Hall safely between midnight and 1 am.

6. During event

1. Please adhere to the hours of let as indicated on your booking. For example, if the let is from 11 am on the day of your wedding then please be aware that contractors etc. cannot turn up before this time as the building may be locked - we have had occasions when bakers have attempted to deliver wedding cakes at 8.30 am. If goods require to be dropped in advance this must be by arrangement as we may not be able to accommodate you if there are other functions taking place the day before your event. Please note that access cannot be permitted until after 10am to allow our cleaning staff to finish their work.

2. Please ensure that you are specific about the number of persons attending your event. We require this information for health & safety reasons and so that we can properly plan for your event. If you exceed your numbers, then we reserve the right to call in an additional Duty Officer and this amount will be chargeable. Please refer to the website and your information sheet for details of the maximum numbers allowed for each function room.

3. In respect of gifts and personal effects PBH can provide a space for the bride and groom to leave personal effects and presents. Please note that PBH will not be held responsible for any gifts/belongings left behind at the end of the booking. Otherwise, very small items can be left in the front office but again the client must assume the risk for these. Please note that all of these items must be removed at the end of your letting time unless alternative arrangements are made in advance with the office.

4. Any lessee providing music during a let is responsible for any required arrangements for copyright. In addition, we would ask for co-operation at the start of the reception so that our Duty Officer may make the requisite housekeeping announcement for fire safety etc.

7. General

1. The contract of let for the Hall is with you the client. You are responsible for your guests and the persons who come into our Hall to provide services for you. While we can give you some guidance in terms of a caterer and bar service whose regulatory information will have been verified by us, for all other services it is your responsibility to guarantee the personnel you choose will conduct themselves professionally at all times. Also, if you are hiring in external contractors please ask them to provide specific times for dropping off and collecting goods and equipment within the let hours as the Hall is not manned by a Duty Officer continuously throughout the day, nor every day of the week.

2. Clients will be referred to the website for optional floor layouts for events which they should choose after consultation with their caterer. To ensure smooth running of the event on the day for the Duty Officer, our functions team should be advised of the floorplan/tables required for daytime and evening at least six weeks in advance of the event.

3. If any electrical items are coming on to the premises such as lighting or musical equipment we need to have proof that these items have been tested in accordance with regulations. Plugs etc. will normally have a sticker to confirm the date the appliance was PAT checked, and our Duty Officer has the right to check this on the day and prevent usage if required if he feels there is a potential risk to our electricity supply. It is therefore in your interest to check that all suppliers meet the necessary regulations and you will be reminded of this when we contact you for your event information prior to your booking.

4. Clients must be aware that any Hall staff on duty have the final say on all matters that concern the building and safety.

5. We politely request that parents supervise their children at all times, particularly in relation to their use of the toilet facilities and any potential glass hazard from unsupervised drinks. We also request that patrons keep their footwear on at all times as unidentified broken glass can be a hazard of large social gatherings. Bar staff will make every effort to ensure that glass is not placed on the floor by regular clearing but sometimes guests move tables close together which can make glass clearing and monitoring difficult.

6. Patrons are requested to adhere to the safety signs concerning fire exit and glass etc. at all times, both within and out with the Hall.

7. Vandalism and/or acts of theft will not be tolerated and every case will be reported to the Police. The Hall is fitted with security cameras and footage will be passed to the Police as well as the names and addresses of the lessees. The Trust will always seek prosecution and recompense for willful damage. Lessees will all be held responsible and will be billed for additional cleaning charges such as bottle and litter in the garden areas caused by guests etc., as well as any sickness clearing undertaken for adult patrons, and generally any mess and disrespect of our toilet facilities.

8. All fire exits should be kept unobstructed or our Duty Officer may ask you to move items. The use of indoor or outdoor fireworks is strictly forbidden. We also do not permit smoke/fog/haze machines or bouncy castles on the premises.

9. The availability of a Duty Officer for the Hall does not include putting up tables and chairs and other items of furniture with the exception of ceremony set up for which we are obliged to set out the correct number of chairs for guests to meet our obligations as an approved venue. At weddings this will be done by the caterer and for other functions tables and chairs requested will be available within the room/s hired. Please note: For large weddings or complex events, the Trustees may require that an MC is hired so that all aspects of the event have been fully planned, audited and will be managed on the day. The caretaker on duty is interested in the health and safety of visitors and the protection of the building, but not trained to manage multiple suppliers with drop off and pick up arrangements, though they are used to assisting approved caterers and the bar.

10. Smoking and using vapor is not permitted on the premises, or at the front entrance to the Hall. Please ensure that guests do not put their cigarettes out in our flower baskets. There is a designated smoking area to the right of the hall.

11. No booking will be considered firm without a written confirmation from the Burgh Hall. Receipt of our terms and conditions by e mail, followed by a paid booking invoice by the client will be deemed acceptance of the Burgh Hall’s terms and conditions of booking.

12. Cancellation of any booking must be made in writing. In the event of cancellation, booking fee invoices are considered non-returnable but we will always try to accommodate clients to find an alternative suitable date for any event, or time permitting sell on the event. For the avoidance of doubt, if the final balance is not settled then the Trust reserves the right to pursue the full and final amount.

13. Clients are reminded that they are responsible for those guests attending the Hall at their invitation and for resultant behaviour. It would be helpful if the Duty Officer could be advised at the start of the let who is in charge of the function so that a person is identified as a contact point for any issues staff on duty require to raise. We will ask for this information in your event/wedding checklist.

14. Clients must ensure that guests do not bring their own alcoholic drinks with them into the Hall in handbags, backpacks etc. Alcoholic drinks are available from the Hall operating under the usual licensing rules. Your guests may be asked to leave the premises should you be found to have consumed alcohol not purchased on the premises, or if they have consumed too much alcohol to the point they present a safety risk to themselves and other guests. For the avoidance of doubt, the supply and use of controlled drugs is not permitted on the premises.

15. Clients should note that while drinks may be consumed outside the Loggia where tables and chairs are provided, as is customary with most public parks in Glasgow, it is not permitted to take alcohol, glasses and bottles into Maxwell Park.

16. With the exception of the marriage ceremony, no dogs are allowed on the premises with the exception of guide dogs.

17. The use of drones for filming is not allowed inside the building or in the grounds. We also request that lanterns and balloons are not let loose within the grounds of the Hall.

18. We reserve the right to alter prices due to market forces, and terms and conditions in general for any issues concerning the sustainability of the building.

19. From time to time most businesses run special promotions on their rates and the Hall is no exception. However, for the avoidance of any doubt please note that the price you are quoted as part of your booking will be the final price.

Award Winning Venue

Pollokshields Burgh Hall won Best Historic Venue in 2019 at the Luxury Travel Guide Awards.